What does MyWitness cost?
What do I get?
MyWitness account holders have full access to view and share the video recordings in their account, and their Personal Response Team will also receive immediate access to recordings sent to them during an incident.
Additionally, you will be able to track your registered MyWitness phone via your online cloud account, allowing you to find a lost or stolen phone, or locate any family member or friend linked to your account. Access to your account can be accessed via the MyWitness website at www.mywitness.co
Many additional features are in development and being added to the MyWitness solution. As these are released they will be available to existing account holders at no additional charge.
Are there any additional costs?
Why are SMS alerts sent by my phone?
Email alerts are also sent directly from your MyWitness cloud account, to ensure that if anything happens to your phone, your alert message will still be sent to your Personal Response Team.
Can my Personal Response Team always access my incident videos and details?
What happens when I delete an incident from my account?
Does MyWitness run on Blackberry or Windows phones?
As we are committed to providing our customers with the highest quality personal safety app which can be activated rapidly in an emergency, we have focused on building for the Android and Apple iOS platforms first. Stay tuned for other platform release dates!
What happens if I run out of storage space?
Can I record an incident without sending alerts to my personal response team?
Is the video footage continuous?
Most current phone models require a "shutter speed" of about 1 second between ending a recording and beginning another one, so there may be some small gaps in footage. As long as an alert is active however, MyWitness will continue to record and upload these clips automatically until you chose to end recording. Our phones (and their cameras) are continually getting faster and more powerful, and the "shutter speed" is also speeding up rapidly with new models.
How much bandwidth/data does MyWitness use?
Will MyWitness drain my phone's battery?
Do I need GPS location services enabled on my phone?
What if my phone cannot find me even if my GPS and location services are turned on?
GPS technology is also sometimes limited when indoors; if you do not have a phone or internet connection signal, GPS may not be able to identify/track your location. We suggest moving near a window or outside; anywhere with clear line of sight to the sky should allow GPS to find you.
How accurate are the blue and red location pins on maps?
Often the blue pin, which indicates the first location data received during an alert, may not be very accurate. This location is pulled from nearby cellphone towers in order to get a rapid but less accurate approximation of your location (this should work even if your phone cannot access GPS satellites or has GPS switched off, as long as you have some mobile reception).
Every second the MyWitness alert is running will update the location data and provide better accuracy, adding red pins to the map. With a GPS lock, red pins can provide locations accurate to 2-3m (<10ft). In addition to displaying the time and accuracy of each location when you click on a map pin, you can also request directions to that location.
Does MyWitness work anywhere?
MyWitness has been designed to operate internationally and is currently in testing in many countries around the world. We invite users from all countries to try our service and hope it may enhance your peace of mind by providing the confidence and security you deserve.
Why can't I find my incident videos on my phone?
Where is MyWitness cloud data stored?
Is my data private?
What should my personal response team do if they get an alert?
What are the requirements for MyWitness?
How do I use MyWitness?
Can I use the Quicktrigger feature on the Apple (IOS) version?
Quick Launch mode allows you to activate an emergency alert directly from the screen icon; it will launch MyWitness and begin recording automatically. Quick Launch is set "OFF" as the default upon downloading MyWitness. If you decide you want to use Quick Launch from the icon simply change your preference in the settings menu.
Ultimately, with increased public awareness of MyWitness, we aim to act as a strong deterrent to crime by ensuring that criminals are aware that citizens can now protect themselves swiftly and non-violently with a digital witness system which cannot be intimidated or destroyed.